One of our proudest software offerings is SentinelOne®. We not only include this software in every one of our managed IT solutions as the ground for our cybersecurity practice, but we also use this security software within our own business. Backed & constantly monitored by a remotely stationed SOC team hosted by Connectwise®, we are able to provide the security, integrity, and trust you desire and need.
Easy-to-Use Partner Portal
Our partner portal is designed to streamline your business operations and provide easy access to essential IT information. Employees can effortlessly open new service tickets, monitor the progress of active tickets, and review details of previously closed ones. This transparency ensures your team stays informed about IT issues and resolutions in real-time. Beyond ticketing, the portal offers access to project overviews, quotes, and invoices, helping employees stay up to date on ongoing initiatives and associated costs. For added convenience, invoices can be securely paid directly through the portal, saving time and simplifying your payment processes.
Administrators have robust controls to customize portal access based on individual roles within your organization. For instance, while all employees may access ticket information, only specific team members can be granted visibility into quotes and invoices. This flexibility ensures sensitive information is shared on a need-to-know basis, enhancing security and efficiency. Additionally, the portal includes links to recommended resources and tools provided by Smart Cloud, ensuring your team has easy access to the solutions they need to excel. Our partner portal empowers your business to take control of IT management in a secure, user-friendly environment.
Complete Managed IT Solutions
Smart Cloud’s Complete Managed IT Solutions deliver unparalleled IT support and security, offering everything included in our Base plan plus additional features to meet the evolving needs of your business. Enjoy unlimited on-site support during business hours, along with VIP after-hours pricing for remote and on-site assistance, available 24/7/365. This plan enhances your data protection with an additional 500GB of pooled cloud storage and a Standard Disaster Recovery Solution to ensure seamless recovery from unexpected disruptions. Advanced tools like ThreatLocker® Zero-Trust Security and LastPass® Enterprise Password Management safeguard your systems and sensitive information.
Our Complete plan also includes compliance reporting for regulatory standards such as HIPAA, PCI-DSS, and NIST, keeping your business audit-ready. We provide robust technology vendor and asset management services to streamline your IT operations, alongside the creation and management of an Incident Response Plan to prepare your business for potential risks. With Smart Cloud’s Complete Managed IT Solutions, your business is equipped with cutting-edge security, comprehensive support, and proactive IT management to ensure long-term success.
Base Managed IT Solutions
Smart Cloud’s Base Managed IT Solutions are designed to provide comprehensive support for businesses that require reliable IT services during business hours. With unlimited remote support and VIP pricing for on-site assistance and projects, your business gets premium service at an affordable cost. We integrate cutting-edge solutions like SentinelOne XDR Security to safeguard your network from advanced threats and provide peace of mind. Included in this package is our Base Data Backup Solution, offering 500GB of pooled cloud storage through Acronis, ensuring your critical data is securely stored and readily accessible. We also offer Base Email Security, shielding your business communications from cyber threats while ensuring smooth daily operations.
Our Base plan doesn’t stop there—it includes robust monitoring and management services for your network, workstations, and servers, all done remotely. You’ll benefit from guaranteed response times to ensure minimal downtime and quick resolutions. Additional features like security incident management, Identity and Access Management (IAM), and quarterly technology business reviews help your business stay secure, scalable, and informed. To simplify growth, our technology procurement assistance ensures you have the right tools and solutions for your needs, making Smart Cloud the ultimate partner for your business’s IT foundation.
Enjoy unlimited IT support tailored to your business needs. Whether you require on-site assistance or remote troubleshooting, our team is ready to resolve issues, ensure smooth operations, and minimize downtime, allowing your business to stay productive without worrying about IT roadblocks.
Protect your business with SentinelOne XDR, a cutting-edge solution that integrates AI-driven threat detection, prevention, and response. This powerful tool monitors your systems, stops attacks in real time, and ensures your business remains safe from evolving cyber threats and vulnerabilities.
Ensure business continuity with our comprehensive data backup solutions. Powered by reliable systems, your data is securely stored and quickly recoverable in the event of accidental loss, cyberattacks, or disasters. Stay confident knowing your critical information is protected and always accessible.
Experience reliable service with guaranteed response times. Our team is committed to addressing your IT needs promptly, minimizing downtime, and ensuring your business operates without unnecessary delays. With this promise, you can count on fast resolutions and uninterrupted productivity.
Simplify your technology purchases with expert assistance. From sourcing hardware and software to vendor negotiations, we ensure you receive the best solutions for your needs. Our service helps you save time, reduce costs, improve efficiency, and stay aligned with your business objectives.
Optimize your IT strategy with quarterly business reviews. These meetings provide insights into system performance, highlight areas for improvement, and align technology with your business goals. With regular updates, we ensure your IT infrastructure evolves alongside your company’s growth and priorities.
Minimize the impact of security breaches with proactive incident management. Our team monitors, identifies, and resolves security issues swiftly to protect your systems and data. We ensure incidents are contained, investigated, and prevented from causing further disruption to your business operations.
Streamline access control with Identity and Access Management (IAM) solutions. We implement secure protocols to manage user permissions, ensuring only authorized individuals access your systems. Protect sensitive data while maintaining operational efficiency with our comprehensive IAM services tailored to your needs.
Ensure your network operates at peak performance with remote monitoring and management. We proactively identify issues, perform updates, and implement optimizations. Our 24/7 oversight reduces downtime, improves reliability, and keeps your business running without costly interruptions.
Keep your team’s workstations secure and efficient with remote monitoring. We manage updates, resolve issues, and safeguard against threats to ensure consistent performance. Focus on your business goals while we handle the technical side of your IT infrastructure.
Enhance server reliability with remote monitoring and management services. Our experts provide constant oversight to detect and resolve issues before they escalate. We handle updates, maintenance, and security to ensure seamless operations and support your critical business applications.
Lock down your systems with ThreatLocker’s advanced security features. From application whitelisting to dynamic ring-fencing, it prevents unauthorized access and mitigates risks. Protect your business from modern cyber threats while maintaining seamless functionality for your approved applications.
Securely manage passwords with LastPass®. This robust solution centralizes credentials, enhances security, and streamlines user access. Protect sensitive accounts, reduce password fatigue, and maintain compliance with a secure, easy-to-use platform designed to safeguard your business information.
Stay compliant with detailed reporting aligned to standards like HIPAA, PCI-DSS, and NIST. Our solutions simplify audits by providing accurate documentation and actionable insights. Protect sensitive data, reduce risks, and maintain confidence knowing your business meets regulatory requirements.
Let us handle your technology vendors to streamline your operations. From managing contracts to resolving issues, we act as your single point of contact. Our service ensures you get the best support, pricing, and solutions without the hassle of direct vendor communication.
Get priority IT support when you need it most with VIP after-hours pricing. Designed for urgent issues outside regular hours, this service ensures prompt assistance to resolve critical problems, minimize downtime, and keep your business operations running smoothly at all times.
Track, manage, and optimize your IT assets with ease. Our asset management service monitors hardware, software, and licenses to reduce waste, ensure compliance, and plan for upgrades. Maximize your investment and keep your technology aligned with business goals.
Be prepared for the unexpected with a robust incident response plan. We design, implement, and manage tailored strategies to address security breaches or IT crises. From prevention to resolution, our plans minimize risks and keep your business operations resilient.
