Ensuring the security of your business’s network is a top priority in the face of ever-evolving cyber threats. A robust firewall is essential for protecting your systems from unauthorized access, malware, and other malicious activities. Smart Cloud’s Firewall Support service provides the expert assistance needed to keep your firewall functioning at its best, with options for both contract-based and break-fix support to suit your business needs.

Contract-Based Support: Our contract-based Firewall Support service is ideal for businesses looking for continuous protection and peace of mind. With this option, we offer ongoing monitoring, regular maintenance, and proactive updates to ensure your firewall is always up-to-date and capable of defending against the latest threats. This service includes:

• 24/7 Monitoring: Constant vigilance to detect and respond to security incidents in real-time.

• Routine Maintenance: Regular check-ups, updates, and optimizations to keep your firewall performing at peak efficiency.

• Incident Response: Immediate support in case of any issues, minimizing downtime and preventing breaches.

• Consultation and Reporting: Periodic reviews and reports to keep you informed about your firewall’s performance and security posture.

Break-Fix Support: For businesses that prefer a more flexible approach, our break-fix Firewall Support service offers on-demand assistance when issues arise. This option is suitable for companies that do not require continuous monitoring but still need expert help when problems occur. Our break-fix support includes:

• Issue Diagnosis and Resolution: Rapid response to troubleshoot and resolve firewall issues as they happen.

• Ad-Hoc Updates: On-request updates and patches to address specific vulnerabilities or performance concerns.

• Scalable Solutions: Support tailored to the immediate needs of your business, whether it’s a minor fix or a significant reconfiguration.

Both options are supported by our team of experienced network security professionals who are well-versed in a wide range of firewall technologies. Whether you need comprehensive, ongoing support or just occasional assistance, Smart Cloud’s Firewall Support service ensures that your network remains secure and resilient.

By choosing Smart Cloud’s Firewall Support, you gain access to a trusted partner committed to protecting your business from cyber threats. Our flexible service options allow you to select the level of support that best fits your operational needs and budget, ensuring that your firewall continues to safeguard your network effectively.

Please Note: Our MSP Complete Solution includes Firewall Support and our MSP Base Solution & MSP Custom Solution can include Firewall Support. Timeframe ranges greatly based on numerous factors and can't be predicted due to the nature of firewalls.